Privacy policy

Effective Date: 2025-05-03
Company Name: ECO BEDDING LTD
Registered Address: 66 Salmon Lane, London, England E14 7PW
Company Number: 16208139
Contact Email: support@ecobedding.uk

1. Introduction

At ECO BEDDING LTD, we are committed to protecting and respecting your privacy. This policy explains how we collect, use, store, and protect your personal data when you visit our website https://www.ecobedding.uk or purchase our products.

We comply with the UK General Data Protection Regulation (UK GDPR), the EU GDPR (where applicable), and the Data Protection Act 2018.

2. What Information We Collect

We may collect and process the following types of personal data:

  • Contact Information: Name, email address, shipping and billing address, phone number

  • Payment Information: Payment details (processed securely via third-party providers)

  • Order History: Products purchased, order amounts, dates

  • Device and Usage Information: IP address, browser type, time zone, device ID, pages visited

  • Marketing Preferences: Opt-in or opt-out preferences for newsletters and updates

3. How We Use Your Data

We use your personal data for the following purposes:

  • To process and deliver your orders

  • To communicate with you about your order or queries

  • To provide customer support

  • To send marketing emails (with your consent)

  • To improve our website, products, and user experience

  • To comply with legal and regulatory obligations

4. Legal Basis for Processing

We process your data based on one or more of the following legal bases:

  • Performance of a contract (order fulfilment)

  • Compliance with legal obligations

  • Legitimate interests (improving our services, preventing fraud)

  • Consent (for marketing communications)

5. Sharing Your Data

We may share your data with trusted third parties only where necessary:

  • Payment processors (e.g., Shopify Payments, PayPal)

  • Shipping and logistics partners

  • IT service providers (e.g., hosting, analytics)

  • Legal or governmental authorities where required by law

We ensure all third parties process your data securely and in accordance with applicable laws.

6. International Data Transfers

If your data is transferred outside the UK or European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or adequacy decisions.

7. Data Retention

We retain your data only for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.

Typically:

  • Order and billing data: 6–7 years

  • Marketing data: Until you unsubscribe

8. Your Rights

You have the right to:

  • Access, correct, or delete your personal data

  • Restrict or object to processing

  • Withdraw consent at any time (for marketing)

  • Lodge a complaint with the UK Information Commissioner’s Office (ICO)

To exercise your rights, contact us at support@ecobedding.uk.

9. Security Measures

We implement technical and organizational measures to protect your personal data, including encryption, secure payment gateways, and access restrictions.

10. Cookies

We use cookies to enhance your experience, analyze traffic, and personalize content. You can manage cookie preferences through your browser settings. See our Cookie Policy for more.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page and, where appropriate, notified to you via email.

12. Contact

If you have any questions or concerns about this policy or how your data is handled, please contact us at:

📧 support@ecobedding.uk
📍 ECO BEDDING LTD, 66 Salmon Lane, London, England E14 7PW